Terms and Conditions myr8 – Platform User Guide

01Introduction

Welcome to myr8 ("Platform", "we", "myr8"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "you") and myr8.app regarding your use of our online entertainment platform, accessible via myr8.app and our official mobile app.

By registering an account, making a deposit or using any service on the myr8 platform, you confirm that you have read, understood and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and myr8.

02Member Eligibility

To register and use the myr8 platform, you must meet all of the following requirements:

• At least 18 years old on the date of registration.
• Must be an individual registering on their own behalf — not on behalf of another person or corporate entity.
• Not providing false, misleading, or incomplete information during registration.
• Not currently on a self-exclusion list or any gaming limit program imposed by myr8.
• Not being an employee, immediate family member of an employee, partner, or agent affiliated with myr8.

03Account Registration

Each individual is only permitted to hold one (1) active account on the myr8 platform. Creating duplicate accounts — whether using a different name, email address, phone number, or payment method — is strictly prohibited and will result in termination of all associated accounts and forfeiture of balances.

During registration, you are required to provide accurate and current information including your full name, an active Malaysian phone number, and a valid email address. This information will be used for identity verification (KYC), withdrawal processing, and account-related communications.

• The account name must match the name of the bank account holder used for deposits and withdrawals.
• Changes to critical account information (name, bank number) require identity re-verification.
• You are fully responsible for all activities that occur under your account.
• Your password must be unique and must not be shared with any other party.

Myr8 reserves the right to request additional verification documents (copy of ID, bank statement) at any time for compliance purposes. Failure to provide the requested documents within 7 days may result in temporary account suspension.

04Deposit

All deposits at myr8 are processed in Malaysian Ringgit (MYR). We support a variety of deposit methods including FPX (online banking), DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. The minimum deposit is MYR 30 and the maximum deposit is subject to limits set by your chosen payment method.

• Deposits are typically credited to your myr8 account within 1–5 minutes after payment confirmation.
• You may only deposit funds from a bank account or digital wallet registered in your own name.
• myr8 does not accept cash deposits, cheques, or international transfers.
• If a deposit has not been credited after 30 minutes, please contact customer support with proof of transaction.
• myr8 reserves the right to decline or void suspicious deposits in accordance with our anti-fraud policy.

05Withdrawal

Myr8 processes withdrawal requests in under 5 minutes for all supported payment methods, including on weekends and public holidays. The minimum withdrawal is MYR 50 and the maximum daily withdrawal is MYR 50,000, unless specific limits are set for certain accounts based on verification level.

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your myr8 account.
• Accounts that have not completed full KYC verification may be subject to lower withdrawal limits.
• Withdrawals cannot be processed if there are outstanding bonus wagering requirements that have not yet been met.
• myr8 reserves the right to conduct additional security checks before approving withdrawals that exceed certain limits.
• Any taxes or bank charges related to withdrawals are solely the member's responsibility.

06Bonus & Promotions

Myr8 offers a variety of bonuses for new and existing members, including welcome bonuses, reload bonuses, cashback, and periodic promotions. All bonuses are subject to wagering requirements ("rollover requirement") as stated in each promotion's specific terms.

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Bonus wagering requirements must be fulfilled before any withdrawal of bonus funds is permitted.
• Promotion abuse — including creating duplicate accounts to claim bonuses multiple times — will result in cancellation of all bonuses and account termination.
• myr8 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.
• Bonuses cannot be transferred between accounts or converted to cash outside of the stipulated conditions.
• In the event of any bonus-related dispute, myr8's decision is final.

07Game Rules

All games on the myr8 platform use a Random Number Generator (RNG) certified by independent auditor eCOGRA to ensure the fairness and unpredictability of every game outcome. The Return to Player (RTP) rate for each game is available on its respective game information page.

• The outcome of all games is final and cannot be disputed once completed.
• In the event of a technical disruption during gameplay, myr8 reserves the right to void the affected round and refund the original wager.
• The use of automation software, bots or any unauthorised technical means to influence game outcomes is strictly prohibited.
• Minimum and maximum wagering limits for each game are displayed within the game interface itself.

08Prohibited Conduct

Myr8 operates a zero-tolerance policy against any form of fraud, misconduct, or behaviour that is detrimental to the platform or other members. The following activities are strictly prohibited and may result in legal action:

• Creating multiple accounts or sharing an account with another individual.
• Use of the platform for money laundering or any other illicit financial activity.
• Bonus abuse through hedge betting, opposing bets, or similar methods.
• Exploiting technical vulnerabilities or software bugs to obtain illegitimate wins.
• Attempting to hack, breach, or disrupt the myr8 platform infrastructure.
• Depositing funds from unauthorised sources or using another person's payment method.
• Use of bots, automation scripts, or any unauthorized third-party tools.

09Account Termination

You may close your myr8 account at any time by contacting customer support. Account closure requests will be processed within 3 business days. Before closing, ensure all eligible balances have been withdrawn, as any remaining balance after closure cannot be reclaimed.

• myr8 reserves the right to close or suspend an account without prior notice if suspicious activity or a breach of these Terms is detected.
• Accounts inactive for more than 12 months may be subject to a monthly maintenance fee or termination.
• Once an account has been terminated due to a violation, you are not permitted to register a new account without written consent from myr8.

10Responsible Gaming

Myr8 is committed to providing a safe and responsible entertainment environment. We recognise that for some individuals, gaming can become problematic. As such, we offer a range of tools to help players manage their gaming habits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits via your account settings.
• Loss Limit: Cap the maximum amount you can lose over a given period.
• Session Time Limit: Set reminders or automatic limits for your gaming session duration.
• Temporary Self-Exclusion: Suspend access to your account for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account and enrol in a long-term self-exclusion program.

For more information on responsible gaming support resources, please visit the Responsible Gaming ours.

11Intellectual Property Rights

All content on the myr8 platform — including logos, designs, text, graphics, software, source code, databases, and audiovisuals — is the property of myr8 or our licensors and is protected by applicable copyright and intellectual property laws.

• You are not permitted to copy, redistribute, modify or exploit any myr8 content without prior written consent.
• The name "myr8" and associated logos are registered trademarks and may not be used without authorisation.
• Any infringement of myr8's intellectual property rights may result in civil and criminal legal action.

12Liability Limits

Myr8 shall not be liable for any direct, indirect, incidental, special, or punitive damages arising from the use of our platform, including but not limited to:

• Service disruptions, server downtime or technical issues beyond myr8's control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Financial losses resulting from game outcomes that did not go in your favour.
• Delays in transaction processing caused by third parties such as banks or payment providers.

13Terms Amendment

Myr8 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect, except in cases of emergency or legal requirements necessitating immediate implementation.

• The "Last Updated" date at the top of this document indicates when the latest amendment took effect.
• Continued use of the myr8 platform after the effective date of any amendment constitutes acceptance of the updated terms.
• If you disagree with any changes, you have the right to close your account before the effective date.

14Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where myr8 operates. Any dispute arising from or related to these Terms shall be resolved through a mutually agreed arbitration process before any formal legal action is taken.

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be interpreted to the maximum extent possible to reflect the original intent of the parties, while all remaining provisions continue in full force and effect.